Shipping & Return Info

Shipping Policy 

Great Hair Sydney dispatch 90% of orders within 1 working day. 

Great Hair Sydney products can be shipped anywhere in Australia. 

Your order will be delivered to the shipping address provided through your order. 

Shipping is performed by Australia Post with Tracking provided for all purchases. 

Free standard shipping on all items.

Tracking of orders 

An email will be sent to user when he/she purchases an item from  Great Hair Sydney. The email will comprise an order status and tracking details for your order. 

Expected Time to receive: 

The average delivery time is 2-3 business days from time of order the maximum time to deliver a product to the Customer is 12 working days after approval of payment. If your order has not arrived please contact us on ghd@matve.com.au for help

 

Return Policy
We understand that certain circumstances can lead you to re-evaluate the purchase decision. If you wish to return or exchange a product for any reason, Great Hair Sydney has set guidelines in place,
The basis for refund/return will be evaluated on the following conditions:
Item(s) need to be returned within 90 days of receiving it.
The product should be unopened, unused and still in resalable condition. Original tags should still be attached (if any).
The packaging should also be in its original condition from delivery. Some products are sealed, and we expect that the seal is intact when you return the product.
To simplify the process, all Return/Exchange requests will be treated as a refund. Once you return the item, we will process it for refund, and you can always place another order for the intended product at a later date.
Product damaged by the customer will not be eligible for return.
Refunds will only be processed when the item is received by Great Hair Sydney
Refunds will only be proceeded on furnishing of original receipt issued by Great Hair Sydney
Once a returned product is received, the refund will be made to the customer’s original form of payment
All costs incurred for return shipping / returns will be borne by the customer unless prior agreement from Great Hair Sydney.
 Tips to help facilitate an easier refund process:
You are encouraged to contact us at the soonest possible time for prompt processing of the Return/Exchange. Please make certain that the product you ordered will be returned in the same state that you received them.
If you can’t return the item with the original packaging material intact, you can use any sturdy box and newspaper as fillers to minimize product movement during transport.
You are responsible for any damage during transport caused by the use of unsuitable packaging.
Please note that we cannot accept returns that are sent back to us without prior approval.  
Contact: ghd@matve.com.au
Great Hair Sydney Provides a Replacement Guarantee on all product sold by Great Hair Sydney.
 Great Hair Sydney will replace at our discretion any item returned under warranty that is deemed to be defective for the life / term of the manufacturer's Warranty/Guarantee 
Product damaged by the customer will not be eligible for replacement.
All items will only be processed when the item is received by Great Hair Sydney
Replacements will only be proceeded on furnishing of proof of purchase from Great Hair Sydney
All costs incurred for shipping / returns will be borne by the customer.
 
You are encouraged to contact us at the soonest possible time for prompt processing of the claim. 
Tips to help facilitate an easier replacement claim process:
If you can’t return the item with the original packaging material intact, you can use any sturdy box and newspaper as fillers to minimize product movement during transport.
You are responsible for any damage during transport caused by the use of unsuitable packaging.
Please note that we cannot accept returns that are sent back to us without prior approval.  
Contact: ghd@matve.com.au